Stacked on top of on one another, the birthing center and ambulatory care center each needed improvements to rightsize, improve workflows, and improve patient satisfaction. The ambulatory care center recently lost 20% of its square footage that it needed to regain, and the birthing center needed finish and material upgrades. Both required circulation and wayfinding improvements, and the renovation offered the opportunity to create a dedicated entrance at the West end of the campus.
Simplified Wayfinding Improved Patient Satisfaction
The existing routes from the main entrance of the hospital to outpatient surgery and the delivery unit were circuitous, a patient dissatisfier. By realigning the vehicular circulation, our design team created a dedicated entrance for maternity and outpatient surgical patients to reach their care providers in fewer steps. A new dedicated elevator provides 24-hour access to the birthing center and alleviates the need to traverse the Emergency Department after hours for planned admissions.
Material + Finish Updates Reduced Infection Risk
The existing wood finishes were difficult to clean and posed an infection risk due to their porosity. McMillan Pazdan Smith interior designers specified new, easily cleanable materials for the flooring, windowsills, wall treatments, and light fixtures. The specification effort included an evaluation of ongoing maintenance and lifecycle costs in addition to first costs.