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Wayfair Call Center in General Time

Located in the General Time Development of Athens, GA, we provided services for a 45,000 SF interior upfit of existing warehouse space into a new corporate call center for Wayfair. The client will use this space as a new customer service area with approximately 528 workstations. We worked with Wayfair to set the tone for an office branding based on their corporate guidelines as well as color themes and artwork specific to the Athens area.

The floorplan features private offices along the second floor mezzanine with open concept for workstations below. The new call center also includes an employee break room, offices and breakout spaces encased in glass, and conference rooms with phone booths for private conversations.